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Frequently Asked Questions

• Account Questions
  • How do I open a trading account?

    To open a trading account, click on the "Open Account" button on our website and complete the registration form. You'll need to provide personal information and submit required documents for verification.

  • What documents are required for account verification?

    We require:

    • Proof of Identity (passport, driver's license, or national ID)
    • Proof of Address (utility bill or bank statement less than 3 months old)
    • Proof of Payment Method (copy of credit/debit card or bank statement)
  • How long does account verification take?

    Account verification typically takes 1-3 business days. During peak times, it may take slightly longer. You'll receive an email notification once your account is approved.

  • Can I have multiple trading accounts?

    Yes, you can open multiple trading accounts under your name. Each account can be configured with different settings to suit various trading strategies.

  • What should I do if I forgot my password?

    Click on the "Forgot Password" link on the login page. Enter your registered email address, and we'll send you instructions to reset your password.

• Deposits & Withdrawals
  • What payment methods do you accept?

    We accept various payment methods including:

    • Bank Wire Transfer
    • Credit/Debit Cards (Visa, MasterCard)
    • E-wallets (Skrill, Neteller, PayPal)
    • Crypto currencies (Bitcoin, Ethereum)
  • Is there a minimum deposit requirement?

    The minimum deposit varies by account type. For our Standard Account, the minimum deposit is $250. Check our account types page for specific requirements.

  • How long do withdrawals take?

    Withdrawal processing times vary by method:

    • E-wallets: 1-3 business days
    • Credit/Debit Cards: 3-5 business days
    • Bank Wire Transfer: 3-7 business days
  • Are there any fees for deposits or withdrawals?

    We don't charge fees for deposits or withdrawals. However, some payment providers may charge their own transaction fees. Please check with your payment provider for details.

  • Why was my withdrawal request declined?

    Withdrawal requests may be declined if:

    • Your account hasn't completed the verification process
    • There's insufficient funds to cover the withdrawal
    • There are pending bonus conditions to be met
    • We need additional documentation for security purposes
• Trading Platform
  • Which trading platforms do you offer?

    We offer MetaTrader 4 (MT4) and MetaTrader 5 (MT5) platforms, available for desktop, web, and mobile devices.

  • How do I download the trading platform?

    After your account is approved, you can download the platform from our "Platforms" page. We provide versions for Windows, Mac, iOS, and Android.

  • Can I use Expert Advisors (EAs) on your platform?

    Yes, both MT4 and MT5 support Expert Advisors for automated trading strategies.

  • What are your trading hours?

    The Forex market is open 24 hours a day, 5 days a week from Sunday 5:00 PM EST to Friday 5:00 PM EST. Specific trading hours may vary by instrument.

  • Do you offer demo accounts?

    Yes, we offer free demo accounts with virtual funds so you can practice trading without risk.

• Trading Instruments
  • What financial instruments can I trade?

    We offer a wide range of instruments including:

    • Forex (60+ currency pairs)
    • Indices (10+ global indices)
    • Commodities (Gold, Silver, Oil, etc.)
    • Cryptocurrencies (Bitcoin, Ethereum, Litecoin, etc.)
    • Stocks (100+ major company stocks)
  • What are your spreads?

    Spreads vary by account type and market conditions. Our Raw ECN accounts offer spreads from 0.0 pips, while Standard accounts have competitive spreads starting from 1.2 pips on major pairs.

  • Do you charge commission?

    Commission structure depends on your account type. ECN accounts typically charge a small commission per lot, while Standard accounts have no commission but slightly higher spreads.

  • What is your leverage policy?

    Leverage varies by instrument and client classification:

    • Major Forex pairs: Up to 1:500
    • Minor Forex pairs: Up to 1:200
    • Indices: Up to 1:100
    • Commodities: Up to 1:50
    • Cryptocurrencies: Up to 1:10
• Technical Issues
  • What should I do if I can't log in to my account?

    First, ensure you're using the correct login credentials. If you've forgotten your password, use the "Forgot Password" feature. If issues persist, contact our support team.

  • Why is my order not executing?

    Orders may not execute due to:

    • Insufficient margin
    • Market volatility causing slippage
    • Trading outside market hours
    • Technical issues with the platform
  • The platform is running slowly. What should I do?

    Try these troubleshooting steps:

    • Check your internet connection
    • Restart the platform
    • Update to the latest version
    • Reduce the number of open charts and indicators
    • Contact support if the issue persists
  • How do I update my trading platform?

    Most platforms update automatically. If you need to manually update, download the latest version from our website and install it over your existing installation.

• Security & Privacy
  • How do you protect my personal information?

    We use industry-standard security measures including:

    • SSL encryption for all data transmission
    • Secure servers with firewalls
    • Two-factor authentication (2FA) options
    • Regular security audits
    • Strict data protection policies
  • Is my money safe with Forexyt Markets?

    Client funds are held in segregated accounts with top-tier banks, separate from our corporate funds. This ensures your money is protected and available for withdrawal at any time.

  • What is two-factor authentication (2FA)?

    2FA adds an extra layer of security to your account. In addition to your password, you'll need to enter a code from your mobile device to log in. We highly recommend enabling this feature.

  • What should I do if I suspect unauthorized account activity?

    Contact our support team immediately if you notice any suspicious activity. We'll secure your account and investigate the issue.

Trading Tips & Resources